Email, text & chat to owners, residents and vendors — templates auto-fill from records.
📥 Inbox — All Messages
Every message that comes IN — portal chat, texts to the ops line, and emails to support@thereif.com — in one place. Amber dot = needs a reply. Click a conversation to read and respond.
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Select a conversation to read and reply.
Compose
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0 selected → will send to ALL active owners
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0 selected → will send to ALL active tenants
Message History
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Automated messages
Rules that send template-based messages on a schedule — to whoever currently matches a condition. Every send is recorded in the manual Message History too.
When an owner's reserve balance is below their minimum
⚠ Waiting on accounting data — paused
Rule builder (preview)
Hi {{tenant_name}}, our records show a balance of {{balance}} on {{property_address}}. Please submit payment by {{due_date}}.
⚠ This is a visual prototype — nothing sends yet. Once you approve the layout, I'll wire the engine: template merge-fill → rule evaluation → scheduled send → run log (recorded in Message History). Balance/reserve rules stay paused until accounting data is live.
🔒 You approve every email before it sends. Pick a property, and we'll build the owner's transfer email automatically — the right template for their ownership type, with this city's utility instructions filled in. Review it, edit if needed, then click Approve & Send. Nothing goes out until you do.
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✅ Utility Transfer Instructions sent
Next: Invoice the owner for any onboarding programs (reserves, inspection, locks, etc.)